Under UK consumer law, you have the right to cancel your order within 14 days of receiving your service or product without giving any reason. This cooling-off period begins from the day you receive your order or service completion.

For our services, you may cancel within 14 days of booking or before the service commencement date, whichever is earlier. Cancellations made after this period may be subject to charges as outlined below.

Cancellation Charges:

• Free cancellation within 24 hours of booking
• 25% charge for cancellations 24-48 hours before service
• 50% charge for cancellations 48-72 hours before service
• 100% charge for cancellations less than 72 hours before service

Refunds will be processed in the following circumstances:

• Cancellation within the 14-day cooling-off period
• Service not delivered as described or agreed
• Technical issues preventing service delivery
• Service cancellation by Timelyyy Enterprises
• Force majeure events preventing service delivery

The following services are non-refundable once commenced:

• Consultation fees for completed sessions
• Custom work that has been started
• Digital products that have been delivered
• Services where materials have been purchased specifically for your project

In cases where a service has been partially completed, we may offer a partial refund based on the work completed and materials used. This will be calculated on a case-by-case basis and communicated clearly to you.

Once your refund request is approved:

• Refunds will be processed within 5-10 business days
• You will receive a confirmation email with refund details
• Refunds will be issued to the original payment method
• Bank transfers may take 3-5 additional business days to appear in your account

To request a refund or cancel your service, please contact us via:

• Email: timelyscheduler@gmail.com
• Phone: +91 90352 00175
• Include your order number or service reference
• Provide a detailed reason for the refund request or cancellation
• Include any relevant documentation or evidence
• For cancellations, please specify the date and time of your scheduled service

If you are not satisfied with our refund decision, you have the right to:

• Request a review of your case by our management team
• Contact Citizens Advice for guidance on your consumer rights
• Use alternative dispute resolution services if applicable

This refund policy does not affect your statutory rights under UK consumer law. You may have additional rights under the Consumer Rights Act 2015 and other applicable legislation.

For any questions about this refund and cancellation policy or to request a refund/cancellation, please contact us at timelyscheduler@gmail.com or call +91 90352 00175. We aim to respond to all requests within 2 business days.